Frequently Asked Questions (FAQs)

What products do you sell?

We focus on providing stylish, comfortable, and affordable men’s clothing, Our store specializes in Men’s Hats, Men’s T-shirts, Men’s Trousers, Men’s Shoes, and Men’s Jackets, designed for everyday wear, casual use, and seasonal styles.

Where is your store located?

Our store is located at:
St Nicholas Market, 58 Corn St, Bristol BS1 2AZ, United Kingdom.

What are your store hours?

Our opening hours are:
Monday – Saturday: 10:30 AM – 6:00 PM
Sunday: 12:00 PM - 5:00 PM.

What payment methods do you accept?

We accept the following payment methods:

Amex, Apple Pay, Diners Club, Discover, Google Pay, Klarna, Maestro, Mastercard, Shop Pay, Union Pay and Visa.

Do you offer free shipping?

Yes. We offer free shipping on all orders.

What is the order cut-off time?

Our order cut-off time is 5:00 PM (GMT -08:00) Pacific Standard Time (Los Angeles).

How long does order processing take?

Orders are usually processed within 1–3 business days.

How long does shipping take?

Shipping transit time typically takes 5–8 business days.

What is the total delivery time?

The total estimated delivery time is 6–11 business days, including processing and shipping.

Can I track my order?

Yes. Once your order has been shipped, you will receive a tracking number via email to monitor your delivery.

Can I cancel my order?

Orders may be cancelled before they are processed or shipped. If the order has already been shipped, it may still qualify for return under our Return & Refund Policy.

What is your return policy?

We offer a 30-day return period from the date the customer receives the order.

How long does it take to receive a refund?

Approved refunds are processed within 7 business days and returned to the original payment method.

Do you charge restocking fees?

No. We do not charge any restocking fees for returned items.

Who pays for return shipping?

If the return is due to customer reasons (such as wrong size or change of mind), the customer is responsible for the return shipping cost.
If the issue is due to our error (damaged, defective, or incorrect item), we will cover the return shipping cost.

Do you collect VAT or additional taxes?

We do not collect additional VAT or extra taxes during checkout beyond the price shown for the product.

What should I do if I entered the wrong shipping address?

Please contact us as soon as possible. We will try to update the address before the order is shipped.

How can I contact customer support?

If you have questions about returns, refunds, or exchanges, please contact our support team.

Phone: +447881727000
Email: support@urban-fox.shop

Physical Shop:
St Nicholas Market
58 Corn St, Bristol BS1 2AZ
United Kingdom

Opening Hours: 

Monday – Saturday: 10:30 AM – 6:00 PM and Sunday 12:00 PM - 5:00 PM (Operating hours are subject to change by up to 15–30 minutes.)