Return Policy

At Urban Fox, we want you to be fully satisfied with your purchase. If you are not completely happy, you may request a return under the following conditions:

Return Eligibility

Customers may request a return within 30 days of receiving the item. To qualify for a return, items must be:

  • Unused and in original condition
  • Returned with original tags and packaging (if applicable)
  • Free from damage caused by misuse or improper handling

Returns that do not meet these criteria may be declined.

How to Initiate a Return

  • Contact our support team to request a return
  • Once approved, follow the return instructions provided
  • Use the return label included in your package (if available)
  • Pack items securely to prevent damage during transit

Exchange Policy

We offer exchanges for eligible items if stock is available.
Please contact our support team before returning your item so we can assist you with the exchange process.

Return Shipping Responsibility

  • For customer-related reasons (such as incorrect selection or change of mind), return shipping costs are the customer’s responsibility
  • For seller-related issues (such as damaged, defective, or incorrect items), we will cover the return shipping cost

Non-Returnable Items

The following items are not eligible for return:

  • Worn, washed, or altered products
  • Items returned after the 30-day return window
  • Items missing original packaging or tags (if applicable)

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within a reasonable time after delivery. We will arrange a replacement or return at no additional cost.

Order Cancellation

Orders can be canceled by contacting us as soon as possible. Once an order has been processed or shipped, it may not be eligible for cancellation but can still be returned according to this policy.

Contact Us

If you have questions about returns, refunds, or exchanges, please contact our support team.

Phone: +447881727000
Email: support@urban-fox.shop

Physical Shop:
St Nicholas Market
58 Corn St, Bristol BS1 2AZ
United Kingdom

Opening Hours: 

Monday – Saturday: 10:30 AM – 6:00 PM and Sunday 12:00 PM - 5:00 PM (Operating hours are subject to change by up to 15–30 minutes.)